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FAQ

FAQ

GENERAL

What items does Greene Street accept for consignment?

Greene Street accepts seasonal clothing and accessories at all of our locations. All Greene Street locations accept men's and women's items as well with the exception of our Lambertville location (women's only) and our Men's store (men's only). Greene Street also accepts select children’s clothing and accessories at our Chestnut Hill women’s (Phila PA) location. All clothing and accessories should be clean, in excellent condition, and less than three years old to be considered. We may make exceptions to our intake guidelines for older designer pieces. We do not accept vintage items or home goods at this time.

What does Greene Street NOT accept?

Greene Street does not typically accept items from fast-fashion, department store or mall brands such as H&M, Forever21, Primark, JCPenney, Sears, KMart, Walmart, Target, Old Navy, Kohls, etc. Greene Street also does not accept lingerie or hosiery, maternity items, bridal or evening gowns. Swimwear must be unworn, with tags attached (NWT). Greene Street does not accept faux or imposter designer goods. In addition, we do not accept vintage items or home goods at this time.

How does Greene Street authenticate high end, couture, and/or designer items?

Greene Street pricing personnel research fair market value for each designer item based on age, condition, label and demand. A High End Form may be filled out by the consignor at drop-off, to aide us in the pricing process. Designer items may be accepted or further passed-on at the time of pricing based on condition, age, style, demand and authenticity. Faux designer items will not be accepted, and designer items may be further passed-on without additional purchase receipts and/or other valid authenticating documentation.

CONSIGN IN-STORE

When can I drop off a consignment? Do I need to make an appointment?

We don’t schedule appointments so you may come in anytime we’re open! We will look through while you wait, which typically takes 10-20 minutes, depending on how busy we are and how many items you bring to us. We do ask that you remain in the store while we look through your items for this initial screening. Items may be further passed-on at time of pricing.

Which Greene Street locations offer standard consignment?

All Greene Street stores currently offer standard consignment at 40% commission.

Do I need to bring a minimum number of items for consignment?

Greene Street must accept a minimum of 10 items to begin a consignment contract, so we typically recommend bringing at least 15-20 (or more) items that fit within our guidelines. We may make exceptions to our minimums for highly desirable items like handbags and dresses, as well as for designer items. Greene Street Company Store is currently the only location that has no minimums policy.

What are the policies and terms for a Greene Street standard consignment contract?

Click here for a sample of our Policy Agreement, which all consignors are required to sign in order to start a contract. Items sell for 60 days with no markdowns.

What is the “Process Date”?

Process Date is the projected date by which Greene Street will price your items and email your itemized contract, 21 days after drop-off. Typically our pricing team processes ahead of this date, so you may receive your email sooner. Contract emails commonly go to spam or promotions, so be sure to check those folders. If you do not receive your emailed contract by the Process Date given at drop-off, it is important that you call the store to check on the status of your items.

What is the “Pick Up Date”?

Items will be further screened at the time of pricing. You will be given the option during drop-off to pick up any items that our pricing team may further pass on. Your Pick Up Date is the date by which you will need to pick up any further passed-on items. Your contract email will let you know whether you have items to pick up at this time. If you do not come into the store to pick up any further passed-on items by this date--those items will become property of Greene Street and will not be returned to you.

What if I choose not to Pick Up further passed-on items?

You will be given the option during drop-off to pick up any items that our pricing team may pass on at time of pricing. If you choose not to pick up any items that are further passed-on at time of pricing, they may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated. If there are any high end items in your consignment, we recommend choosing Pick Up in the event that Greene Street may pass on these item(s).

What is the “Claim Date”?

Your Claim Date is the last day of your 60-day contract. This date is located at the top left of your emailed itemized contract. To reclaim any unsold items, you must come to the store on or up to five days prior to the Claim Date. After the Claim Date, any unclaimed unsold items become property of Greene Street and will not be returned to you.

How does Greene Street determine the pricing of items?

Greene Street pricing personnel are thoroughly trained to price items consistently and fairly, based on condition, age, style, label and demand. Most items are priced within a standard Greene Street price range based on industry standard resale value. High end items are priced based on fair market value, dependent upon condition, age, style, label and demand.

What happens if I choose not to reclaim my unsold items?

Unclaimed, unsold items become property of Greene Street immediately following the Claim Date. These items may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated.

When and how will I be paid for my consignment?

Standard 40% commission payments are paid via check on all items sold during the 60 day contract period. Checks are mailed 14 days after the Claim Date to the address provided by the consignor, and are typically received within 30 days after the Claim Date. Address changes must be made prior to the Claim Date to prevent delays in payment. Missing, damaged, destroyed checks will be issued 60 days after the Claim Date and a $25 stop-payment fee may be deducted from the commission total.

SELL - COMPANY STORE

When can I drop off a consignment? Do I need to make an appointment?

We don’t schedule appointments so you may come in anytime we’re open! We will look through your items while you wait, which typically takes 10-20 minutes, depending on how busy we are and how many items you bring to us. We do ask that you remain in the store while we look through your items for this initial screening. Items may be further passed-on at time of pricing.

Are there minimums at the Company Store location?

No! This location has no minimum requirement to begin a contract. Please keep in mind that we accept seasonal items, so it is important to check our Company Store guidelines prior to dropping off.

What are the policies and terms for a Greene Street Company Store contract?

Click here for a sample of our Company Store Policy Agreement, which all consignors are required to sign in order to start a contract.

When will I receive my offer? What is the “Process Date”?

Offers are processed between 3-5 business days from the date of Drop Off. This projected date is called the “Process Date”. A text message will be sent on or before this date, letting you know that your offer is ready. Typically we ask that you return to the store to select your offer, and offers must be accepted within 3 days after the Process Date.

What happens to items if they are further passed-on?

Items will be further screened at the time of pricing. You will be given the option during drop-off to pick up any items that our pricing team may further pass on. If you choose to pick up, any further passed-on items must be picked up at the Company Store location within 3 days after the Process Date. If you do not come into the store to pick up any further passed-on items by this date--those items will become property of Greene Street and will not be returned to you.

What if I choose not to Pick Up further passed-on items?

You will be given the option during drop-off to pick up any items that our pricing team may pass on at time of pricing. If you choose not to pick up any items that are further passed-on at time of pricing, they will not be returned to you and may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated. If there are any high end items in your consignment, we recommend choosing Pick Up in the event that Greene Street may pass on these item(s).

How will I be paid for my consignment?

Greene Street Company Store in Wyncote, PA is testing new consignment software and offers three payment options:

1. E-cash (paid via Paypal within 3 business days, offers are between 25-35% of the Greene Street selling price, dependent upon brand and condition).
2. Store Credit (additional 25% bonus based on the E-cash offer amount).
3. 40% standard consignment (60 day terms, paid via check after the 60 day selling period ends).

How does Greene Street determine the pricing of items?

Greene Street pricing personnel are thoroughly trained to price items consistently and fairly, based on condition, age, style, label and demand. Most items are priced within a standard Greene Street price range based on industry standard resale value. High end items are priced based on fair market value, dependent upon condition, age, style, label and demand.

SHIP TO US

How does shipping to Greene Street work?

Click here for information on shipping items to Greene Street. You as the seller choose the carrier and pay shipping to our offices. We recommend insuring packages over $50.

Where do I ship my items?

Items must be shipped to Greene Street offices--our individual stores do not accept shipped consignments or make offers on them. Click here for shipping information.

Greene Street Mailing Address:
827 Glenside Ave. Suite 203 Wyncote, PA 19095

Do I need to send a minimum number of items?

There are no minimums when shipping to Greene Street for an e-cash offer.

What items does Greene Street accept for buyout?

Greene Street accepts seasonal women's and men's clothing and accessories such as jewelry, hats, scarves, belts, bags etc for buyout. All clothing and accessories should be clean, in excellent condition, and less than three years old to be considered. We may make exceptions for older designer pieces.

What types of things does Greene Street NOT accept?

Greene Street does not accept items from fast-fashion, dept store or mall brands such as H&M, Forever21, Primark, JCPenney, Sears, Kmart, Walmart, Target, Old Navy, Kohls, etc. Greene Street also does not accept lingerie or hosiery, maternity items, bridal or evening gowns. Swimwear must be unworn, with tags attached (NWT). Greene Street does not accept faux or imposter designer goods. Greene Street does not accept vintage items or home goods at this time.

How soon will I hear from Greene Street once my items are received?

Once Greene Street receives your items, offers are emailed within 5 business days.

How will I be paid for my accepted items?

Greene Street will pay you e-cash for your offer, via Paypal. E-cash offers are between 25-35% of the Greene Street selling price, dependent upon brand and condition.

Why didn’t I receive my e-cash offer?

Offers are sent from sell@greenestreet.com within 5 business days from drop-off. Often these emails go to your spam or promotions folder, so please check there first. If you still have not received the email, please contact us at sell@greenestreet.com.

What happens to items that Greene Street does not accept?

Sellers may choose to either:

1. have passed-on items returned to you for a flat rate of $14.99
2. not have passed-on items returned to you, in which case they will be earmarked for our clearance events wherein a portion of the proceeds from these events goes to local charities.

What happens if I choose to decline my offer?

If the seller chooses to decline Greene Street’s offer, items will be packed and shipped back at standard USPS shipping rates. Shipping cost will be invoiced via Paypal.

Any further questions?

 

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