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123 Street Avenue, City Town, 99999

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FAQ

FAQ’s

SHOPPING POLICIES

  • All sales final.

  • We accept cash ($50 bills and smaller) and all major credit cards - Visa, Mastercard, Discover, American Express.

  • For every $250 you spend in our stores, you receive $10 credit to be used on merchandise purchases. Rewards cap at $200. Must present a valid photo ID at time of redemption. For full Terms and Conditions, click HERE.

  • Yes. Greene Street stores offer phone sales Mon-Thu only. Customer will be invoiced via PayPal for the full purchase price plus a 3% processing fee, and the invoice must be paid within 24 hours or the item(s) will be put back out for sale. We cannot accept Trade, Store Credit or Rewards credits over the phone.

  • No, Greene Street cannot hold items for customers as they are typically one-of-a-kind, consigned items and all items must be available for purchase at all times. In cases wherein a customer has initiated a Phone Sale, the item(s) will only be held if/when the Phone Sale form has been completed and submitted by the store team, thereby considered a “commitment-to-buy”; and the invoice must be paid within 24 hours or the item(s) will go immediately back out for sale.

TRADE & CONSIGN

  • Greene Street accepts seasonal clothing and accessories at all of our locations. All Greene Street locations accept men's and women's items as well with the exception of our Chestnut Hill store (women's only), Lambertville location (women's only), and Red Bank location (women’s only) . All clothing and accessories should be clean, in excellent condition, and on-trend to be considered. We may make exceptions to our intake guidelines for older designer pieces. We do not accept home goods at this time.

  • - No PANTS - unless NWT (new with tags, unworn), in-season, designer label, and/or very unique; pants are not a great seller and may be declined regardless of label and condition.

    - Typically no fast-fashion brands like H&M, Forever21, Torrid, Old Navy, Walmart, Target, Kohl's, etc.

    - Greene Street is also much more selective with women's suits and blazers unless NWT and/or J. Crew or Theory and up.

    - Tailoring - men’s and women’s suits, blazers and other items should have minimal-to-no tailoring.

    - No lingerie or hosiery.

    - No fur coats (full-fur). Fur-trimmed coats and other items may be considered.

    - No maternity items.

    - No children’s items including clothing and accessories, home goods, toys, etc.

    - No bridal or evening gowns.

    - Swimwear must be unworn, with tags attached (NWT), and in-season to be considered.

    - No fake/faux or inauthentic designer goods.

    - No home goods.

    - No garment bags, hangers or shoe boxes - Greene Street generally will only consider shoe box(es) if they correspond with accepted shoes, the box is in excellent condition, and the shoes are high end.

  • Yes, all drop-offs are now by appointment only. All appointments must be made online. Please bring a valid photo ID like a Driver’s License or Passport to consign and/or trade. Must be 18 (or accompanied by an adult with a valid ID). CLICK HERE TO SCHEDULE AN APPOINTMENT.

    *Greene Street Snyder has walk-ins Mon-Sun 11-6pm & Greene Street South Street has walk-ins Mon-Wed 12-6pm

    **Please be mindful of the following new policies with regard to consignment and in person reclaim appointments:

    - If you’re running early or late, Please CALL THE STORE to let them know and to make sure the team can still accommodate your drop-off

    - If you are more than 15 minutes late, we reserve the right to refuse your goods and if you are early you may need to wait until your scheduled appointment time.

    - If you are a no-show or cancel your appointment with less-than-24-hours’ notice, we reserve the right to not allow future drop-offs.

  • Greene Street must accept a minimum of 10 items to begin a consignment contract (please limit to 50 pieces max), so we typically recommend bringing at least 15-20 (or more) items that fit within our guidelines. We may make exceptions to our minimums for highly desirable items like handbags, as well as for designer items.

  • Click here for a sample of our Consign/Trade Policy Agreement, which all sellers/consignors are required to sign in order to start each contract.

  • Greene Street pricing personnel research fair market value for each designer item based on age, condition, label and demand. A High End Form/Section may be completed by the consignor at drop-off, to aid us in the pricing process. Designer items may be accepted or further passed-on at the time of pricing based on condition, age, style, demand and authenticity. Faux designer items will not be accepted, and designer items may be further passed-on without additional purchase receipts and/or other valid authenticating documentation.

  • Once you drop off, your items will typically be processed within 14-21 days. Once processed, you will be emailed with your contract, which includes itemized pricing, passed-on item information and your Reclaim Deadline. Your items will immediately go onto the sales floor. You will be paid via either Trade (the next day) or PayPal (on all sold items after the 45-day selling period), depending on what you selected at drop-off.

  • We Trade & Consign clothing, shoes & accessories! You choose your payment option*:

    1. TRADE: 50% paid via Store Credit*

    2. CONSIGN: 30-80% commission (depending on the retail price of the goods); paid via PayPal after a 45-day selling period.

    30% - $0-24.99

    40% - $25-199.99

    *Items priced by Greene Street at $200+ will be automatically consigned for 45 days at the following commissions:

    50% - $200-499.99

    60% - $500 - 2499.99

    70% - $2,500 - $7,499.99

    80% - $7,500+

    Payment for consigned items sold during the 45 day contract period will be made via PayPal within 14 days after the Claim Date.

  • Process Date is the projected date by which Greene Street will price your items and email your itemized contract, typically 14-21 days after drop-off. Our pricing team often processes ahead of this date, so you may receive your email sooner. Contract emails commonly go to spam or promotions, so be sure to check those folders. If you do not receive your emailed contract by the Process Date given at drop-off, it is important that you call the store to check on the status of your items.

  • Items will be further screened at the time of pricing. You will be given the option during drop-off to pick up any items that our pricing team may further pass on. Your Pick Up Date is the date by which you will need to pick up any further passed-on items. Your contract email will let you know whether you have items to pick up at this time. If you do not come into the store to pick up any further passed-on items by this date, those items will become property of Greene Street and will not be returned to you.

  • You may select to Pick Up or Recycle passed-on items when you drop off. Your emailed contract will include passed-on item information. If you have chosen (at drop-off) to Pick Up passed-on items, you may do so on or before the Pick Up date provided on your Drop Off Receipt and in your emailed contract. If you choose to Recycle passed-on items, they may be: earmarked for our clearance events and bag sales (a portion of the proceeds and/or goods from these events is donated to local charities), distributed to other Greene Street stores, clearanced, or donated. In RARE cases wherein Greene Street must pass on an entire drop-off due to condition issues (stained, dirty or damaged items), those items will be directly donated to Green Drop and will not be returned to you.

  • If you choose to Recycle or do not pick up further passed-on items by your given Pick Up Date, they will not be returned to you and may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated.

  • Your Expire Date is the last day of your 45-day contract. This date is located at the top left of your emailed itemized contract. After the Expire Date, payment will process, and any unclaimed unsold items become property of Greene Street and will not be returned to you.

  • This date is noted near the top left of the emailed contract. The Reclaim Deadline is the LAST day by which you must contact Greene Street if you wish to have unsold items returned to you. You may request to Reclaim unsold items on or up to 3 days before your Reclaim Deadline. If you contact us after this date, or do not contact Greene Street at all, unsold items will not be returned to you and you will not be compensated for them. Unsold items become property of Greene Street after this date. To reclaim any unsold items, you must go to our Reclaim Request Page. Click Here.

  • You may request to Reclaim unsold items on or up to 3 days before your Reclaim Deadline. If you do not request to reclaim unsold items, they become property of Greene Street and will not be returned to you. They may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated.

  • You will be given 2 payment options* at drop-off:

    1. TRADE: paid for all accepted items, via store credit, the next day after your items are priced/processed.

    2. CONSIGN: paid for all sold items, via PayPal, within 2 weeks after the Expire Date.

    *Items priced by Greene Street at $200+ will be automatically consigned for 60 days at the following commissions:

    50% - $200-499.99

    60% - $500-2499.99

    70% - $2,500 - $7,499.99

    80% - $7,500 & up

  • Greene Street pricing personnel are highly trained to price items consistently and fairly, based on condition, age, style, label and demand. Most items are priced within a standard Greene Street price range based on industry standard resale value. High end items are additionally priced based on fair market value, dependent upon condition, age, style, label and demand.

  • *Items priced by Greene Street at $200+ will be automatically consigned for 45 days at the following commissions:

    50% - $200-499.99

    60% - $500-2499.99

    70% - $2,500 - $7,499.99

    80% - $7,500 & up

    Payment for consigned items sold during the 45 day contract period will be made via PayPal (or Trade*, depending on what you select at drop-off) within 14 days after the Claim Date.

  • “Reclaim” is when consignors wish to have unsold items returned to them at the end of the contract period. To reclaim unsold items, consignors may: 1 ) come in on or up to 3 days PRIOR to your Reclaim Deadline to pull items themselves. In order to avoid the fee, staff will not assist aside from giving the customer a key to better understand the terms on the contract. If/when the consignor needs further assistance, they may ask the staff to help/pull any remaining items for a flat $9.99 Reclaim Concierge Fee. OR, 2) Consignor may contact Greene Street on or up to 3 days PRIOR to your Reclaim Deadline, following the policies on our Reclaim Request page; the store will pull any unsold items they can find and the $9.99 Reclaim Concierge Fee will apply. The fee will be waived for items priced $200+.

  • We do our best to keep up with customer demand for available drop-off appointments, however due to stock needs, staffing and seasonal changes, you may notice that appointments are not available at a given time.

    Our online scheduler only typically has appointments available to schedule a few weeks out at a time. Once those are booked (they tend to book quickly!) the scheduler then simply shows nothing available. This does NOT mean that we are booked for the next year - we are only fully booked for the next few weeks.

    Our corporate team reviews appointments weekly and will add new appointments based on needs of the business. Please kindly keep checking back to see if additional appointments have opened up. Canceled appointments will typically become available for scheduling as well.

    Some of our stores offer walk-in drop-offs at certain times of day/week, which will be listed on the store's location page. At times we also offer pop-up walk-in events - sign up for emails to receive announcements about these and other events.

 
Greene Street Trade Consign Vocab Terms - Google Docs (1).png

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