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FAQ

FAQ

GENERAL

What items does Greene Street accept for consignment?

Greene Street accepts seasonal clothing and accessories at all of our locations. All Greene Street locations accept men's and women's items as well with the exception of our Lambertville location (women's only) and our Men's store (men's only). All clothing and accessories should be clean, in excellent condition, and less than three years old to be considered. We may make exceptions to our intake guidelines for older designer pieces. We do not accept vintage items or home goods at this time.

What does Greene Street NOT accept?

- No PANTS - unless NWT (new with tags, unworn), in-season, designer label, and/or very unique; pants are not a great seller and may be declined regardless of label and condition.
- Typically no items from fast-fashion, department store or mall brands such as H&M, Forever21, Primark, JCPenney, Sears, KMart, Walmart, Target, Old Navy, Kohls, etc.
- No lingerie or hosiery.
- No maternity items.
- No bridal or evening gowns.
- Swimwear must be unworn, with tags attached (NWT).
- No fur coats or other fur items.
- No fake/faux or inauthentic designer goods.
- No vintage items.
- No home goods.

How does Greene Street authenticate high end, couture, and/or designer items?

Greene Street pricing personnel research fair market value for each designer item based on age, condition, label and demand. A High End Form may be filled out by the consignor at drop-off, to aid us in the pricing process. Designer items may be accepted or further passed-on at the time of pricing based on condition, age, style, demand and authenticity. Faux designer items will not be accepted, and designer items may be further passed-on without additional purchase receipts and/or other valid authenticating documentation.

SELL - CHESTNUT HILL (MEN'S & WOMEN'S), GATEWAY, MARLTON, SOUTH STREET, SUMMIT & WYNCOTE

What is Buy/Trade?

We Buy & Trade clothing, shoes & accessories! You choose your payment option*:
    1. Sell: 30%
    2. Trade: 50% store credit

*Items priced by Greene Street at $200+ will be automatically consigned for 60 days at the following commissions:
    50% - $200-499.99
    60% - $500 - 2499.99
    70% - $2,500 and up
Payment for all sold, consigned items will be made via PayPal within 7 days after each item selling, within the 60 day selling period.

How does it work?

Bring us your items (10 piece minimum). We will look through your items during your initial drop-off and let you how many we are able to initially accept. Typically within 7 days a pricing specialist will then look through your items a second time and price them (there may be further passed-on items). We will then text you to let you know your offer is ready. You choose a payment option: Sell: 30% or Trade: 50%.

When can I drop off a consignment? Do I need to make an appointment?

We don’t schedule appointments so you may come in anytime we’re open! We will look through your items while you wait, which typically takes 10-20 minutes, depending on how busy we are and how many items you bring to us. We do ask that you remain in the store while we look through your items for this initial screening. Items may be further passed-on at time of pricing.

Do I need to bring a minimum number of items to Sell?

Greene Street must accept a minimum of 10 items to begin a consignment contract, so we typically recommend bringing at least 15-20 (or more) items that fit within our guidelines. We may make exceptions to our minimums for highly desirable items like handbags and dresses, as well as for designer items.

What are the policies and terms for selling with Greene Street?

Click here for a sample of our Company Store Policy Agreement, which all consignors are required to sign in order to start a contract.

What happens next after I drop off?

Typically within 7 days, Greene Street will send you a text message saying that your items have been processed. Call or visit the store on or before your Offer Deadline to choose your payment method: Sell 30% or Trade 50%.

When will I receive my offer? What is the “Offer Deadline”?

Items are typically processed/priced within 7 days from the date of Drop-Off. The projected date is called the “Offer Deadline”. A text message will be sent on or before this date, letting you know that your items have been processed. You must contact the store on or before your Offer Deadline to select your payment method and find out whether you have passed-on items. If you do not come into the store on or before your Offer Deadline to pick up any passed-on items, those items will become property of Greene Street and will not be returned to you. You will still be paid for your accepted items.

What happens to items if they are further passed-on at time of pricing?

Items will be further screened at the time of pricing and some or all items may be further passed-on. If you wish to pick up further passed-on items, they must be picked up from the store on or before your Offer Deadline. If you do not come into the store to pick up any further passed-on items by this date--those items will become property of Greene Street and will not be returned to you.

What if I choose not to pick up further passed-on items?

If you choose not to pick up any items that are further passed-on at time of pricing, they will not be returned to you and may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated.

How will I be paid for my items?

You will be given 2 payment options* to choose from:

    1. Sell: 30% E-Cash Offer (paid via Paypal typically within 7 days).
    2. Trade: 50% Store Credit (paid via Greene Street Trade Card, typically within 7 days).

*Items priced by Greene Street at $200+ will be automatically consigned for 60 days at the following commissions:
    50% - $200-499.99
    60% - $500-2499.99
    70% - $2,500 and up

Payment for all sold, consigned items will be made via PayPal within 7 days after each item selling, within the 60 day selling period.

When will I receive payment for my items?

Within 3 business days after accepting your offer, if you choose PayPal. If you choose Store Credit, it will be ready immediately after acceptance.

How does Greene Street determine the pricing of items?

Greene Street pricing personnel are thoroughly trained to price items consistently and fairly, based on condition, age, style, label and demand. Most items are priced within a standard Greene Street price range based on industry standard resale value. High end items are priced based on fair market value, dependent upon condition, age, style, label and demand.

How & When will I receive payment for my high end items?

*Items priced by Greene Street at $200+ will be automatically consigned for 60 days at the following commissions:
    50% - $200-499.99
    60% - $500-2499.99
    70% - $2,500 and up

Payment for all sold, consigned items will be made via PayPal only within 7 days after each item selling, within the 60 day selling period.

CONSIGN IN-STORE - LAMBERTVILLE, PRINCETON & RED BANK NJ

When can I drop off a consignment? Do I need to make an appointment?

We don’t schedule appointments so you may come in anytime we’re open! We will look through while you wait, which typically takes 10-20 minutes, depending on how busy we are and how many items you bring to us. We do ask that you remain in the store while we look through your items for this initial screening. Items may be further passed-on at time of pricing.

Which Greene Street locations offer standard consignment?

At the current time three of our stores offer consignment and seven offer buyout. Our current consignment-only locations are: Lambertville, Princeton and Red Bank.

Do I need to bring a minimum number of items for consignment?

Greene Street must accept a minimum of 10 items to begin a consignment contract, so we typically recommend bringing at least 15-20 (or more) items that fit within our guidelines. We may make exceptions to our minimums for highly desirable items like handbags and dresses, as well as for designer items.

What are the policies and terms for a Greene Street standard consignment contract?

Click here for a sample of our Policy Agreement, which all consignors are required to sign in order to start a contract. Items sell for 60 days with no markdowns.

What is the “Process Date”?

Process Date is the projected date by which Greene Street will price your items and email your itemized contract, 21 days after drop-off. Typically our pricing team processes ahead of this date, so you may receive your email sooner. Contract emails commonly go to spam or promotions, so be sure to check those folders. If you do not receive your emailed contract by the Process Date given at drop-off, it is important that you call the store to check on the status of your items.

What is the “Pick Up Date”?

Items will be further screened at the time of pricing. You will be given the option during drop-off to pick up any items that our pricing team may further pass on. Your Pick Up Date is the date by which you will need to pick up any further passed-on items. Your contract email will let you know whether you have items to pick up at this time. If you do not come into the store to pick up any further passed-on items by this date--those items will become property of Greene Street and will not be returned to you.

What if I choose not to Pick Up further passed-on items?

You will be given the option during drop-off to pick up any items that our pricing team may pass on at time of pricing. If you choose not to pick up any items that are further passed-on at time of pricing, they may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated. If there are any high end items in your consignment, we recommend choosing Pick Up in the event that Greene Street may pass on these item(s).

What is the “Claim Date”?

Your Claim Date is the last day of your 60-day contract. This date is located at the top left of your emailed itemized contract. To reclaim any unsold items, you must come to the store on or up to five days prior to the Claim Date. After the Claim Date, any unclaimed unsold items become property of Greene Street and will not be returned to you.

How does Greene Street determine the pricing of items?

Greene Street pricing personnel are thoroughly trained to price items consistently and fairly, based on condition, age, style, label and demand. Most items are priced within a standard Greene Street price range based on industry standard resale value. High end items are priced based on fair market value, dependent upon condition, age, style, label and demand.

What happens if I choose not to reclaim my unsold items?

Unclaimed, unsold items become property of Greene Street immediately following the Claim Date. These items may be earmarked for our clearance events and bag sales (a portion of the proceeds goes to local charities), distributed to other stores, clearanced, or donated.

When and how will I be paid for my consignment?

Consignment-only locations: standard commission payments are paid via check on all items sold during the 60 day contract period. Checks are mailed 14 days after the Claim Date to the address provided by the consignor, and are typically received within 30 days after the Claim Date. Address changes must be made prior to the Claim Date to prevent delays in payment. Missing, damaged, destroyed checks will be issued 60 days after the Claim Date and a $25 stop-payment fee may be deducted from the commission total.

Sold items priced by Greene Street at $200+ will receive the following higher commissions:
    50% - $200-499.99
    60% - $500-2499.99
    70% - $2,500 and up

GREENE GARAGE

What is the "Greene Garage"?

The Greene Garage is Greene Street's special clearance event space. This space is periodically open to the public for our Massive Clearance and Fill-A-Bag events, and is located near our Company Store in Wyncote PA.

Do you provide the bag for the Fill-A-Bag for $20 Sale?

Yes, Greene Street provides the bags for the fill-a-bag for $20 Sale.

Can I bring/use my own bag?

No, Greene Street provides the bags for the sale.

How many bags can I purchase?

You may purchase as many or as few bags ($20 each) as needed/desired.

What will be at the Event?

Men’s, Women’s and Kids’ Clothing, Shoes & Accessories, and select Home Goods. There will also be a huge Clearance area that is separate from the Fill-A-Bag Sale.

How often do you have these events?

Greene Street tries to schedule the events monthly, however event dates and times are scheduled at the discretion of Greene Street.

When is your next bag sale?

Sign up for our emails and/or follow us on Social Media to be informed of upcoming Fill-A-Bag Sales. Follow us on Facebook and Instagram @shopgreenestreet.

SHIP TO US

How does shipping to Greene Street work?

Click here for information on shipping items to Greene Street. You as the seller choose the carrier and pay shipping to our offices. We recommend insuring packages over $50.

Where do I ship my items?

Items must be shipped to Greene Street's offices - our individual stores do not accept shipped consignments. Click here for shipping information.

Greene Street Mailing Address:
    Greene Street
    Attn: Offers Dept
    827 Glenside Ave, Suite 203
    Wyncote PA 19095

Do I need to send a minimum number of items?

There are no minimums when shipping to Greene Street.

What items does Greene Street accept for buyout?

Greene Street accepts seasonal women's and men's clothing and accessories such as jewelry, hats, scarves, belts, bags etc for buyout. All clothing and accessories should be clean, in excellent condition, and less than three years old to be considered. We may make exceptions for older designer pieces. PANTS - unless NWT (new with tags, unworn), in-season, designer label, and/or very unique; pants are not a great seller and may be declined regardless of label and condition.

What types of things does Greene Street NOT accept?

- No PANTS - unless NWT (new with tags, unworn), in-season, designer label, and/or very unique; pants are not a great seller and may be declined regardless of label and condition.
- Typically no items from fast-fashion, department store or mall brands such as H&M, Forever21, Primark, JCPenney, Sears, KMart, Walmart, Target, Old Navy, Kohls, etc.
- No lingerie or hosiery.
- No maternity items.
- No bridal or evening gowns.
- Swimwear must be unworn, with tags attached (NWT).
- No fur coats or other fur items.
- No fake/faux or inauthentic designer goods.
- No vintage items.
- No home goods.

How soon will I hear from Greene Street once my items are received?

Once Greene Street receives your items, we will process your items and email you within 10 days.

How will I be paid for my accepted items?

Greene Street will pay via Paypal. You receive 30% of the Greene Street selling price, dependent upon brand and condition.

Why didn’t I receive my email from Greene Street?

Mail-in buyouts are emailed from sell@greenestreet.com within 10 days of receipt. Often these emails go to your spam or promotions folder, so please check there first. If you still have not received the email, please contact us at sell@greenestreet.com.

What happens to items that Greene Street does not accept?

Sellers may choose to either:

1. have passed-on items returned to you for a flat rate of $14.99
2. not have passed-on items returned to you, in which case they will be earmarked for our clearance events wherein a portion of the proceeds from these events goes to local charities.

What happens if I choose to decline my offer?

If the seller chooses to decline Greene Street’s offer, items will be packed and shipped back at standard USPS shipping rates. Shipping cost will be invoiced via Paypal.

Any further questions?

 

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